Support for Instructors
The questions most frequently asked by instructors are listed below. If you can't find the answers to your questions below, you can contact us using the information to the right.
General
- My students are seeing the message "Server error occurred in the linktoebook" when they try to open the eBook in Mastering.
- How do I use the eBook in Mastering?
- Student has the wrong eBook.
- How can I get automatic status updates for my Mastering product?
- Please send me occasional advice about course management for my Mastering product.
- What new features are in the release, and how do I find out about them?
- My students are having display issues (for example, can't see the math palette or hints).
- If I set a cookie filter, will it affect Mastering?
- How do I enable Javascript?
- How do I open the authoring tool?
- My instructor access has run out. How do I re-register for Mastering without losing my courses or data?
Course management
- How do I create a course?
- Can I get a student access code as well as my instructor code?
- How do I add TAs and colleagues to a course?
- Why can't students enroll in my class?
- I can't add questions to assignments.
- Why can't students see my assignments, even when I have extended the due date?
- My students can't submit answers.
- My student needs to change his/her student ID or account information.
- My student needs to change into or out of my class.
- One of my students is taking two classes at once with the same textbook. Does s/he need two student access codes?
- What do I do when a course has finished? When a semester finishes?
- Are there model courses I can use as a starting point for my own course?
Grading
- What are the grading options?
- I don't charge a penalty for using hints, but my students are charged a wrong-answer penalty. Why?
- How do I give one or more students an extension or change a grade?
